We Build Custom-Made Wheelchairs
DMR is a family-owned and operated business providing custom-made wheelchairs to the disabled community for nearly four decades. We started serving the wheelchair community to compensate for the insufficient number of service providers and give consumers a better experience.
Our Products & Services
We ensure that the high-quality products and services we offer meet our patients' needs and goals. We also help them acquire the best and most personalized products and services so they may achieve a better quality of life.
Product
Electric Wheelchairs
Our electric wheelchairs are custom-made following a complete evaluation of our clients to ensure each individual's needs and goals are achieved. Click below and discover all the custom-made electric wheelchairs that we offer.
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Service
Certified Service Center
We are a certified service center with full computerized diagnostic capabilities to repair custom-made electric wheelchairs, manual wheelchairs, scooters, and seating systems. Click below to learn more about our personalized services and repairs.
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Product
Urological Supplies
We offer urological supplies that are medically appropriate and best suited for our patients' needs and desires. Discover the safest urological product for you by clicking below.
Learn MoreOur Statistics Over the Years
We were able to achieve the statistics below due to our decades of experience in providing and servicing thousands of custom-made wheelchairs and other mobility equipment.
Decades of Experience
DMR is one of the longest service providers in South Florida, having operated since 1984. We have cultivated excellent working relationships with major manufacturers, leading to first-rate mobility solutions.
7000+ Wheelchairs Serviced & Repaired
We have executed thousands of wheelchair services and repairs, such as simple over-the-phone troubleshooting, adding specific seat functions, and entirely disassembling a wheelchair.
5000+ Custom-made Wheelchairs Provided
With our extensive time in the industry comes the considerable number of custom-made wheelchairs we have provided to our clients. We take great pride in improving our customers' quality of life by providing appropriate mobility solutions.
98.7% Customer Satisfaction
Our customer satisfaction is a testament to how we treat our customers. We ensure that our customers receive the right type of product and service to achieve a better quality of life.
Our History
Our history made us who we are today. Read below to find out why and how we started helping the disabled community achieve an improved quality of life.
Nella Pardo, the co-founder of DMR, was always looking to help people and thought of helping the disabled community while working in a home-care facility in Cuba. That idea resulted in a family tradition of helping people. Afterwards, the opportunity to help the disabled community arose due to the insufficient number of custom-made wheelchair providers in South Florida, which led to the founding of DMR.
We started by spending years traveling the entire United States to attend educational venues and joining trade associations. These initiatives allowed us to learn the industry and understand the ways of appropriately evaluating and assembling custom-made wheelchairs for consumers.
We provide custom-made wheelchairs for severely disabled or neurologically disabled individuals. But like any other equipment, service is needed, especially when it is used often. For that reason, we provide on-going service for mobility equipment in need of repairs, adjustments, and warranty work. We also offer other services based on the client's specific needs, including, but not limited to, urological supplies, rehabilitative equipment, bathroom safety, and hospital beds.
Our main goal is to improve your quality of life, and we believe it starts with providing independent mobility. We achieve this by delivering quality service upon identifying your needs, whether it be a new custom-made wheelchair, a repair, urological supplies, or rehabilitative equipment.
We want to help and reach as many disabled consumers as possible and provide them with independent mobility – to give someone freedom to go from one point to another.
Our clients have succeeded in many different ways. With their custom-made wheelchairs, some of them have been able to join laboratory classes and go on to attend medical school. We also have clients that were able to speak at eye level in front of a jury with the help of their wheelchair, which is a crucial part of their job as attorneys. Of course, this all begins with being able to attend school, which requires independent mobility to get from class to class on time.
Our Mission, Vision & Values
Our mission, vision, and values are all driven by our desire to help the disabled community achieve independent mobility. Read below to find out about the importance of these principles.
Mission
Our mission has always been to focus on those we serve to find better methods of mobility, to give the freedom of movement, and to achieve a higher quality of life by realizing their needs and meeting them.
Vision
Our vision is to make our custom wheelchairs available to all mobility-impaired individuals throughout the world to provide them with an improved quality of life.
Quality
Quality is one of our values because it is an important aspect of our products and services. Our offerings directly impact our customers' lives, so we always provide a finished product or service that fits our high-quality standards.
Teamwork
Teamwork is an essential value to us because it involves all parties, from the customer, clinical team, therapist, and doctor, to produce a product that fits a customer's needs and goals.
The more inclusive the process and teamwork, the more we can produce a better outcome.
Trust
The product(s) that we offer will ultimately make a significant impact on our clients' lives. For this, trust is a significant value that we need to uphold and earn from our customers.
Meet Our Team
Meet our diverse and friendly team, united and focused on helping our customers gain independent mobility. They will be assisting you every step of the way to help you achieve a better quality of life.
Angel Nello Pardo
President, Co-Founder
Angel is one of the pioneers of the custom wheelchair industry who co-founded DMR when he was just 19 years old. He saw a growing need for custom-made wheelchairs in the disabled community, which he used as an opportunity to help them achieve a better quality of life.
His determination to help the disabled community led him to be a Certified Orthotics Fitter, Certified DME Specialist, and Assistive Technology Professional.
Rosie Pardo
Documentation Coordinator
Rosie is responsible for reviewing documents and obtaining approvals from insurance companies, which has resulted in 100% accuracy and approval rating. She excels in these responsibilities due to her attention to detail in documenting all paperwork.
She's a graduate of St. Thomas University with a bachelor's degree in Human Services, which enabled her to collaborate with others to ensure a timely approval process.
Jennifer Elizabeth Perez
Wheelchair Coordinator
Jennifer graduated from FIU with her MBA in 2011 and since then has worked in various facets of customer service, business development and administration.
She recently joined DMR with a focus on improving the overall experience of our valued clients. Her client centered approach to business will ensure that our clients are at the center of everything we do. In her short time at DMR the positive feedback from our valued clients has been overwhelming.